We use advanced call center technologies
Automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI) to ensure that calls are routed efficiently and customers receive prompt and accurate responses to their queries. We also use customer relationship management (CRM) tools to manage customer data and interactions and provide personalized service.
Lead Generation
Outsourcing lead generation services can help your business identify potential customers and qualify them for sales opportunities. A specialized sales call center can employ various strategies such as cold calling, market research, data mining, and lead nurturing to generate quality leads that can be passed on to your sales team for further engagement.
Sales Support
Sales support services involve providing assistance to the sales team in managing sales-related activities, such as order processing, sales inquiries, product information, and customer support. Outsourcing sales support services can help your sales team focus on core sales activities, while a dedicated sales call center handles routine tasks, providing timely and efficient support to customers.
Skilled and Talented Workforce
India has a large pool of skilled and educated workforce, with a high percentage of English-speaking population. This makes it an ideal location for call center outsourcing, as it ensures access to a large talent pool of qualified and trained call center agents who are proficient in English and other languages. TechReason call center agents are known for their excellent communication skills, professionalism, and customer-centric approach, making them well-suited for customer service roles
Boost your business with our professional call centre outsourcing services.
Maximize Your Sales Potential Call Centre Outsourcing
With sales and marketing outsourcing companies, you may leverage a roster full of sales and marketing experts, including executive-level sales and marketing administration, competent account executives, seasoned sales development reps (SDRs), and savvy marketing strategists.
Our offerings are adaptable to a range of requirements:
- Work-from-home, onshore, and offshore agents
- Adaptive scaling for seasonal changes
- After-hours or 24/7 assistance
- Revolutionary inventions including robotic process automation, chatbots, and enhanced analytics
- Utilizing proprietary technologies or hiring your top talent agents to expand swiftly
Telemarketing
Telemarketing is a proactive sales approach that involves reaching out to potential customers via phone to promote products or services, generate sales, and build customer relationships. Outsourcing telemarketing services to a sales call center can provide you with a dedicated team of trained sales agents who can effectively pitch your offerings, handle objections, and close sales deals, while adhering to compliance regulations
Inbound Sales Call centre
Inbound sales involve handling incoming sales inquiries and converting them into sales opportunities. Outsourcing inbound sales services to a call center can ensure that all incoming sales calls are promptly attended to, leads are qualified, and sales opportunities are effectively capitalized upon, resulting in increased sales conversions.
Focus on Quality and Compliance:
OotyTech adhere to strict quality standards and compliance regulations, ensuring adherence to global quality norms such as ISO, GDPR, PCI-DSS, and others. This ensures that the customer service provided is of high quality, compliant with regulatory requirements, and aligned with the business’s brand image and values.