Quality
100% quality assured
Compliance
Set standards with local and international regulations and laws
Data Protection
100 % fully secured customer data- paperless organisation
Timely Completion
Timely reporting – End of day
Weekly reporting
Monthly review and call
1
Discovery
During the initial phase we understand your goals areas of opportunities outsourcing
2
Requirements
Scope, Client requirements, Performance metrics
& Operational cost
3
Engagement
Outsourcing Agreement -
Draft & Review
4
Transition
Infrastructure Integration
, Telephony implementation
, Training content
, Training phase
, Certification offshore
, Certification onshore
5
Pilot Phase
Launch campaign
, Monitor & Adjust
, BAU
6
Monitoring
Performance Monitoring, Regular Feedback, Regular Reporting, Quality Check offshore, Quality Check Onshore